LMR TechWorksHelp & information
Frequently asked questions
Quick answers for day-to-day work in LMR Inventory.
Why can I only see one branch’s inventory?
Stocks, products, movements, and reports follow your current branch. Admins, Staff, and Auditors use their assigned branch. Superadmins can select another branch and press Switch. The search bar also searches only the current branch.
How do I add products and categories?
Open Catalog → Products → Add product. Starter categories are provided for each new branch. Authorized users can rename, edit, or archive categories and add their own. Archived defaults do not automatically return.
When does stock actually change?
Saving a receipt or release draft does not change or reserve stock. Check the physical items and complete the actual handover first, then confirm received or released. The confirmation posts the stock movement.
How do I correct a posted movement?
Open the movement details. An authorized Admin can reverse an eligible movement with a reason. Posted history is preserved. A source movement with effective linked returns cannot be reversed until those returns are resolved.
How do returns work?
Start a return from the original movement. Partial returns are allowed up to the remaining eligible quantity. Customer returns must be confirmed as usable and undamaged; damaged customer returns are not supported by this workflow yet.
How do I print an item pass?
Open a confirmed outgoing movement and use its item-pass action. The printable pass uses the saved handover details. Reprinting does not change stock. A reversed release is shown as void.
What is Stock Count for?
Use Stock Count to record physical quantities and explain discrepancies. An Admin confirms adjustments. If stock moves after the count starts, recount or reconcile before confirmation.
How do I find an item’s movement history?
Search for the product in the top search bar and select View history, or choose a product in Movements. All results stay within your current branch.
How do I change or reset my password?
Open your profile menu → Account settings → Security. Enter your current password and a matching new password of at least 12 characters. If you cannot sign in, use Forgot your password on the login screen. Password-change attempts are rate limited.
Who should I contact if I need access or see an incorrect record?
Contact your business administrator. For a stock discrepancy, include the product SKU, branch, and movement reference. Never share your password or a password-reset link.